Terms & Conditions
Now Travel and Tours Booking Conditions, privacy policy, and any other written information brought to your attention before booking is confirmed and where holidays is booked via our website, is governed by the website Terms and Conditions of Use, of Now Travel and Tours Limited, with registration number 706276, registered office address at Customer Services, Now Travel and Tours Ltd, 6 Tombia Street, New GRA Phase 2, Port Harcourt, Rivers State Nigeria or visit our branch office, 30 Landbridge Avenue Oniru, Victoria Island, Lagos, Nigeria.
Please read these Booking Conditions carefully prior to making any bookings. References to “you” and “your” in these Booking Conditions means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them.
By making a booking, you agree on behalf of all persons detailed on the booking that he/she:
a. Has read these Booking Conditions and has the authority to and does agree to be bound by them;
b. Consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health or medical conditions and disabilities);
c. Is over 18 years of age;
d. Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
SINGLE COMPONENT BOOKINGS
Where Now Travels and Tours sell a single component travel service to customers such as flight, hotel, event ticket or car hire only, the company acts as an agent in respect of all such bookings and Section A applies to all such bookings. We do not provide any financial protection for single component bookings.
PACKAGES THAT WE ORGANIZE
Where Now Travel and Tours combine and sell two or more different types of travel services to customers for the purpose of the same trip or holiday, such as flight and hotel, or hotel and car hire service, so as to create a package holiday, customers contract(s) will be with the supplier(s) or principal(s) on behalf of who we act as agent, but we will accept responsibility for performance of those contracts as package organizer in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”) and arrange financial protection for your package. Section B sets out the Terms and Conditions that will apply in addition to Section A, when you book a package that we organize. See Clause 2 below for further information as to what comprises a package and Section B, Clause 5 for details of how your package will be financially protected.
Note: If after selecting and paying for one travel service, you then book additional travel services for your trip or holiday via our Company, you will NOT benefit from the rights applying to packages under the Package Travel Regulations and we will not be responsible for the performance of individual travel services.
PACKAGES ORGANIZED BY A THIRD PARTY
Please note that occasionally Now Travel and Tours sell packages organized by a tour operator/principal acting as their agent. In such events, the tour operator/principal is responsible to you for your package and your financial protection and we act only as agent. Section A applies to all such bookings.
All communications concerning customer services or your booking should be sent to Customer Services, at 6 Tombia Street, New GRA Phase 2, Port Harcourt, Rivers State or visit our branch office, 30 Landbridge Avenue Oniru, Victoria Island, Lagos Nigeria, or send an email to: bookings@matt.billianit.co.uk/FlyNow
SECTION A – APPLICABLE TO ALL BOOKINGS
01. CONTRACT
When making your booking, Now Travel and Tours ensure customers enter into contracts with each of the third party supplier(s) of their travel arrangements (such as tour operator, airline, cruise operator, accommodation provider, car hire provider and transfer provider) as specified on booking confirmation. Contracts come into existence once booking confirmation is issued.
Your Booking with Now Travel and Tours is subject to these Booking Conditions and as well as those of the third party suppliers who have their Terms and Conditions which govern the services they provide to which customers will be bound by. In the event of any conflict between a supplier’s Terms and Conditions and Now Travel and Tours booking conditions, the supplier’s Term or Condition will take precedence, unless it is deemed under Nigerian law to be invalid or unenforceable, in which case the relevant Term or Condition in our Booking Conditions will prevail. Some of our suppliers’ Conditions may limit or exclude their liability to you and, because they’ll apply to your contract with us, may also limit or exclude our liability to you. Suppliers’ Terms and Conditions are often subject to international conventions too, which limit their (and our) liability. Copies of the relevant supplier’s Terms and Conditions and any applicable international conventions are available on request.
As an agent, Now Travel and Tours accepts no responsibility for the acts or omissions of the suppliers or for the travel services provided by them, unless Now Travel and Tours are the organizer of the package holiday, in which case we will accept responsibility for those travel services in accordance with Section B of these Booking Conditions.
02. PACKAGE BOOKINGS
Where Now Travel and Tours combine and sell to customers two or more of the travel services specified below for the purpose of the same trip or holiday, this will comprise a “Package” and we will take responsibility for the package as an “organizer” as long as those travel services are: purchased together from a single visit to our website and selected by you before you agree to pay; or advertised, sold or charged by us at an inclusive or total price; or advertised or sold under the term “package” or a similar term. A summary of our responsibilities as organizer is outlined in Section B of these Booking Conditions.
Note: Where Now Travel and Tours is the organizer, we will still act as agent in relation to the travel services and will have contracts drawn up with each of the suppliers of those travel services.
The travel services, of which two or more can constitute a Package, include:
a. Transport (e.g. flight);
b. Accommodation;
c. Rental of cars or other motor vehicles;
d. Any other tourist service not intrinsically part of one of the travel services in a. b. and c;
e. Sports or Event tickets
OTHER TOURIST SERVICES: Please note that where you have made a booking which consists of either accommodation, transport or car rental, plus one or more “other tourist services” as described at (d) above, according to the Package Travel Regulations this will only create a Package where the tourist services account for 25% or more of the value of the combined services or are advertised as, or otherwise represent, an essential feature of the Package.
Additional tourist services selected and purchased after the transport, accommodation or car rental service has started or where the tourist services are intrinsically part of other components will not make a Package. These bookings will be treated as single component bookings and will not provide rights under the Package Travel Regulations.
THIRD PARTY PACKAGES: If Now Travel and Tours sell two or more travel services that have already been combined as a Package by a third party tour operator or principal, the tour operator or principal will be the organizer and liable for your Package under the Package Travel Regulations.
03. BOOKING
Bookings may be made online on our website www.matt.billianit.co.uk/FlyNow, or in person at our agency premises. All bookings are subject to availability at the time of booking. We do not guarantee that any of the travel services that we advertise, including on our website, will still be available at the time of booking and once you have made a booking request, we will confirm availability of your chosen travel services to you.
When booking is made online, the order summary email sent to you is NOT contractual acceptance of the supplier’s ability to provide these travel services, it is an acknowledgement that we have received your offer, and should the travel services be available as detailed on our website then we will issue to you a booking confirmation, which is when your contract with Now Travel and Tours us comes into existence and becomes a legally binding agreement to purchase those travel arrangements subject to the supplier’s Terms and Conditions and these Booking Conditions.
It is your responsibility to ensure that all names listed in the booking confirmation are accurate in accordance to what is provided in traveler’s passports in your party and that the travel itinerary accords with your requirements. Changes are rarely possible once flight tickets and other travel documents are issued, and alterations may incur additional charges. See Clause 6 regarding amendment fees and cancellation charges.
On receipt of all travel documents please ensure all details such as names, dates and timing are accurate and advise us immediately if there are any errors or omissions. Also, please note that all flight tickets or any product supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.
04. FLIGHT BOOKINGS
SCHEDULED AIRLINE FAILURE INSURANCE: Scheduled Airline Failure Insurance (or SAFI) can be purchased at your option at an additional cost to protect your payments in the event of airline failure. Please ask to see the terms of the SAFI policy for precise details of what is covered.
AVAILABILITY: Seat availability and pricing is at the airline’s discretion. Flight times shown are provisional and may be subject to change, as per the airline’s booking conditions. Most airlines stipulate that bookings are non-refundable.
FARES: Airfares can increase quickly after initial quotation and so please make payment within 1 hour of your booking having been confirmed in order to guarantee the fare offered. If your fare has changed by the time you make payment, you will have a right to cancel and claim a full refund if you do not want to proceed with the booking.
INDIRECT FLIGHTS: Please note that some flights may be indirect and fly via other airports. Where an indirect flight is offered, full details of any flight stopovers will be made clear to you at the time of booking.
BAGGAGE ALLOWANCE: The free baggage allowance offered to the passenger differs significantly from airline to airline and depending on the route. Our prices include the standard baggage allowance allowed by the airline. The allowance you are entitled to will be shown in the booking conditions of your airline. Some airlines may allow additional luggage to be added after the booking – this depends on the Terms and Conditions of the individual airline to which you should refer.
Certain airlines consider hold luggage to be an optional extra. When you are booking with an airline that does make a charge for hold luggage, it is not included or displayed in our headline prices and the option to add this extra facility will be offered to you at the time of booking. Should you choose not to take any hold luggage on your trip then you will receive the standard hand luggage allowance as detailed in the airlines booking conditions which is normally between 5 and 10kgs, but please ensure to check your booking confirmation which will specify the hand luggage allowance. Bags must be no larger than the dimensions allowed by the airline in question for carry-on luggage.
CHECK-IN: Check-in procedures are included in the booking confirmation email Now Travel and Tours send to you. Some airlines will require this check-in to be carried out online; where this is required, failure to check-in online will result in check-in fees at the airport which you will be liable to pay for. It is your sole responsibility to follow the airline’s check-in procedures and to check-in in good time for your flight. Tickets cannot be refunded or changed because of a no show or late check-in at the airport. To allow adequate time for security and check-in procedures, we recommend that you arrive at the airport 3 hours before your departure time. Check-in counters generally close 60 minutes prior to departure.
AMENDMENT AND CANCELLATION: Most flight bookings are non-refundable by the airline and any amendment or cancellation will incur charges. See the individual airline’s booking conditions for further details and Clause 6 below. As we are your booking agent, please contact us in the event of any amendment or cancellation – see Clause 6 below.
05. PRICE AND PAYMENT
The price of your holiday includes all taxes and additional fees, charges and costs that are known at the time of your booking. Where such additional taxes, fees charges and costs cannot be calculated prior to you making a booking you will be given an indication of the type of additional costs that you may still have to bear.
In order to book your chosen travel arrangements, you will be required to pay an instalment/deposit on account of the full price or the full balance at the time of booking depending on when you make your booking relative to the travel departure date. You must also pay any applicable insurance premium and booking fees.
If only a part payment is made, the balance must be paid on or before the due date that we stipulate in your booking confirmation. Failure to do so may result in cancellation of the booking by the principal(s) or supplier(s) and may incur cancellation fees set out in their Terms and Conditions.
Payment by instalments where you select and qualify for our “Fly Now Pay Later” scheme for payment by interest-free instalments, you enter into a credit agreement with a third party provider and their Terms and Conditions apply to your payments and are available on our website. To qualify for the scheme, the third party carries out a credit check.
NOTE: Except where otherwise advised or stated in the Terms and Conditions of the supplier concerned, all monies you pay to us for travel arrangements will be held on behalf of the supplier/principal concerned.
06. CANCELLATION AND AMENDMENT
CANCELLATIONS: You may cancel your booking at any time. Cancellation requests must be sent to us in writing to Customer Services, Now Travel and Tours Ltd, at 6 Tombia Street, New GRA Phase 2, Port Harcourt, Rivers State or visit our branch office, at 30 Landbridge Avenue Oniru, Victoria Island, Lagos, Nigeria, or by email to customerservice@travelcenter.uk, by the lead name on your booking and it will not take effect until received and acknowledged by us. Upon receipt of your cancellation request, the principal(s) or supplier(s) may be entitled to charge a cancellation fee as specified in their Terms and Conditions. Cancellation fees may be as much as 100% of the total price of the travel service depending on when cancellation occurs. Bookings are usually non-refundable unless stated otherwise any time after the date of booking. In addition, as we incur administration costs in processing your cancellation request, we charge an administration fee per passenger.
AMENDMENTS: If you want to amend any aspect of your booking you must notify us in writing by post at to Customer Services, Now Travel and Tours Ltd, at 6 Tombia Street, New GRA Phase 2, Port Harcourt, Rivers State or visit our branch office, at 30 Landbridge Avenue Oniru, Victoria Island, Lagos, Nigeria or by email to bookings@flynowtravel.com. We cannot guarantee that an amendment can be made after your booking is confirmed and this will depend on the Terms and Conditions of the supplier(s) of the travel service(s). Other than in respect of a request to increase the number of persons in your party/booking, you would need to pay an amendment fee per passenger as set out in Clause 21, together with the airline/supplier amendment charges (if any). If you have taken out travel insurance (see Clause 7 below), you may be able to claim any cancellation and amendment charges under your policy.
07. INSURANCE
We strongly recommend that you take out sufficient travel insurance in order to cover you and your party and many of the principals or suppliers of the travel services that we sell require you to do so as a condition of booking with them. In addition, certain destinations have made it compulsory to take out travel.
Insurance – we will advise you where insurance is compulsory. We recommend that your insurance policy covers you, as a minimum, against the cost of cancellation by you; the cost of medical assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
Please check all insurance documentation carefully to ensure that all the details are correct and that all relevant information has been provided by you. Failing to do so may affect the validity of the insurance cover.
08. DELIVERY OF DOCUMENTS
All travel documents (e.g. tickets/Insurance policies) will be sent to you by email within 48-72 hours following full payment of your booking or by post on request, except in the case of a very late booking, in which case documents can be sent within 24 hours. Once documents are posted to you, no liability will be accepted by us unless the loss of documents are caused due to our negligence. In such instances, if the tickets or other documents need to be re-issued, all the costs should be borne by you. Documents can only be re-issued up to 7 days before departure. You may request for delivery by other means if necessary, e.g. courier provided at your cost.
10. PASSPORTS, VISAS AND HEALTH
It is your responsibility to inform us of any medical conditions and reduced mobility before you book so that we can ensure suitability of your trip for your particular needs.
Although we can provide general information about the passport, visa (including approximate time to obtain) and health formalities in your destination countries, it is your responsibility to check, fulfil and confirm your own specific circumstances with the relevant Embassies and/or Consulates and your doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
PASSPORTS: Most countries now require passports to be valid for at least 6 months after your return date.
VISAS: In some countries a transit visa is required for passing through the country with connecting flights. We will advise you if a transit visa is required for your travel.
An ESTA visa is a necessary requirement for all USA bound travel as well as transiting the USA; an ETA visa is a necessary requirement for all Australia bound travel as well as transiting Australia. Please check if your flight has an alteration involving two separate airports with the path, it is your duty to arrange the transfer to the correct airport and to arrange a transit visa if applicable. Special conditions apply for travel to the USA and all passengers must have individual machine-readable passports. Please check www.uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure. Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country (ies) through which you are travelling.
CHILDREN: Additional documentation is usually required by airlines in relation to children travelling without their parents or unaccompanied, so this must be notified to us in advance. We will not be responsible for any refusal to embark or delay due to any failure to obtain the requisite documentation.
PREGNANCY: Most airlines reserve a right to refuse embarkation to a woman who is in advanced pregnancy. Accordingly, please tell us at the time of making your booking if you or someone in your party is pregnant (or becomes pregnant before departure) so that we can check the policy of the relevant airline and advise you accordingly. A medical certificate from a doctor confirming fitness to travel may be required. We do not accept responsibility for anyone who is refused travel due to pregnancy if we have not been notified of the pregnancy or if the advice we have given has not been followed.
NOTE: We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements or formalities.
10. FINAL TRAVEL ARRANGEMENTS
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport – see Clause 4 (Check-in). It may be necessary to reconfirm your flight with Travel Center prior to departure. Please ask us for your airline contact details so that you can check directly with the airline if necessary, for any changes to the scheduled itinerary and re-confirm your flight at least 72 hours before your outbound flight. You should take note of any reference number or contact name when re-confirming. If you fail to re-confirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
11. COMPLAINTS
In our capacity of agent, we will assist you with any complaints and you may contact our Customer Services at bookings@matt.billianit.co.uk/FlyNow or by post to Now Travel and Tours Ltd, Customer Services, at 6 Tombia Street, New GRA Phase 2, Port Harcourt, Rivers State or visit our branch office, at 30 Landbridge Avenue Oniru, Victoria Island, Lagos, Nigeria. However, as the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them in the first instance. If you have a problem with your travel arrangements whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure, there will be less opportunity for the principal/supplier to investigate and rectify your complaint. As a result, the amount of compensation you may be entitled to may be reduced or you may not receive any at all.
If you wish to complain when you return home, please write to the principal/supplier. You will see the name, address and contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services at bookings@matt.billianit.co.uk/FlyNow.
12. RESPONSIBILITY FOR YOUR BOOKING
Travelers contract is with the supplier/principal and its booking conditions apply. As agent, Now Travel and Tours accept no responsibility for the actual provision of the travel arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the travel arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
NOTE: Where Now Travel and Tours is the organizer of a Package under the Package Travel Regulations, we will accept responsibility for that package as organizer and the additional terms and conditions in Section B will apply.
13. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond our (or a supplier’s) control the consequences of which could not have been avoided even if all reasonable measures had been taken (“Unavoidable and Extraordinary Circumstances”). For the purposes of these Booking Conditions, unavoidable and extraordinary circumstances include, but are not limited to, warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the supplier(s) control.
14. ACCOMMODATION RATINGS & STANDARDS
All ratings are as provided by the relevant supplier or are our own average ratings based on our industry knowledge and customer feedback. Our own ratings are clearly marked and are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given. We have made reasonable efforts to establish the official rating of the accommodation and include this within the description of the accommodation on our website.
15. DOCUMENTATION & INFORMATION
All descriptions and content on our website or otherwise issued by Now Travel and Tours is done on behalf of the supplier in question and are intended to present a general idea of the services provided by the supplier. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any travel arrangements or any other services please contact us.
16. SAFETY & SECURITY
Travelers are responsible for keeping abreast with Foreign Office advice with regards to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly.
17. YOUR BEHAVIOUR
Travelers are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the supplier/principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the supplier reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the supplier/principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions, together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
18. DATA PROTECTION
As part of traveler’s booking information we will need you to provide us with personal information such as name, email address, telephone number, passport number and other identifying information. We may also need to collect special category information that you provide such as health and medical information, details of any disabilities, or religion.
Now Travel and Tours will process traveler’s personal information, including special category information, for the purpose of making your booking and also pass this to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel services, as necessary, to arrange your travel. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, we will need to send this information to the US Customs and Border Protection for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, we will pass your data to suppliers outside of the EEA in compliance with the requirements of the General Data Protection Regulation as regards such transfers.
In making this booking, you understand that the personal information that you provide in your booking form may be shared with suppliers and any person required to facilitate your travel arrangements.
SECTION B: PACKAGE HOLIDAY TERMS AND CONDITIONS
This section ONLY applies where we Now Travel and Tours are organizer of your Package under the Package Travel Regulations (see Clause 2) and should be read in conjunction with Section A of these Booking Conditions.
01. IF THE SUPPLIER/PRINCIPAL CHANGES OR CANCELS YOUR PACKAGE
If the supplier makes an insignificant change to your travel arrangements, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will owe no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 24 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers or minor changes to services available at the hotel. Please note that carriers such as airlines may be subject to change.
02. OUR RESPONSIBILITIES AS ORGANIZER FOR PACKAGES
LIABILITY AS ORGANIZER: Where you have booked a package, where Now Travel and Tours are acting as organizer under the Package Travel Regulations, although we still act as agent for the supplier/principals of your chosen travel arrangements and your contracts will be with the supplier/principals, we will accept responsibility for the travel arrangements making up your package as an “organizer” under the Package Travel Regulations as set out below. As such, we are responsible to properly provide all of the travel services included in your Package, as set out in your booking confirmation. Subject to these Booking Conditions, if we (or the supplier/principals) have failed to perform or has improperly performed those travel arrangements and we don’t remedy or resolve your complaint within a reasonable period of time and this has affected the enjoyment of your Package, you may be entitled to an appropriate price reduction or compensation or both. The level of such compensation will be calculated taking into consideration all relevant factors such as (but not limited to): you having followed the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or the supplier/principal’s negligence affected the overall enjoyment of your Package. Please note that it is your responsibility to show that we or the Supplier/Principals have failed to perform or improperly performed your Package if you wish to make a claim against us. We will not be responsible or pay you any compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if (and to the extent that) it results from:
a. An act(s) and/or omission(s) of the person(s) affected; or
b. An act(s) and/or omission(s) of a third party unconnected with the provision of the services forming part of your Package and which were unavoidable and extraordinary; or
c. Due to Unavoidable and Extraordinary circumstances (as defined in Clause 14).
LIMITS ON LIABILITY: If we are found liable under this clause and/or the Package Travel Regulations, we will limit the amount of compensation we may have to pay you as follows:
a. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our Supplier/Principal(s) strictly in accordance with the complaints procedure set out in these conditions.
b. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we do not accept any liability for any damage, loss or expense or other sum(s) of any description which: (a) are on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur; or (b) relates to any business.
We do not accept responsibility for services or facilities which were not included on your booking confirmation or where they are not advertised in our brochure / on our website. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
Where it is impossible for you to return safely to your departure point as per the agreed return date of your Package, due to Unavoidable and Extraordinary Circumstances, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Package.
If you book travel arrangements that don’t form part of a Package, for example, you book and pay for single travel services (even if you add other services later) your monies may not be financially protected. Please ask us for further details.
03. PROMPT ASSISTANCE FOR PACKAGES
If you have booked a Package and whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and with distance communications and finding alternative travel arrangements. Where you require assistance that is not due to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier/principal, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorization before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through you or your party’s negligence.
